Refund policy

Last updated 8 September 2026. Applies to the PinMap app at pinmap.higgsfield.app and this website.

PinMap is operated by AH AI Automation ("we", "us"). Contact: alex@ahaiautomation.com. Postal address: [registered or trading address]. [If a limited company: "AH AI Automation Ltd, registered in England and Wales, company number 00000000, registered office …". If a sole trader: "Alex Hewitt trading as AH AI Automation".]

Alex to fill in before publishing: legal entity type, company number (if a company), postal address, VAT number (if registered) and ICO registration number. Do not publish with the square-bracket placeholders still in.

PinMap is sold to businesses on a per-company subscription quoted by email. This policy is part of the terms of service.

First payment

If PinMap is not right for you, tell us within 14 days of your first payment and we will refund it in full. Your data is exported for you first if you want it.

Renewals

Subscriptions renew for the billing period stated in your quote. A renewal payment is not refundable once the period has started, except where we have failed to provide the service (see below). To avoid a renewal, give notice by email at least 30 days before the period ends.

If we let you down

If PinMap is unavailable for more than 24 hours in a row for a reason within our control, we will credit the affected days against your next invoice. If we withdraw the service or a feature you were quoted for, we will refund the unused part of the period.

Suspensions and cancellations

No refund is due for a period during which the account was suspended for non-payment or for breach of the terms. If you cancel mid-period, the service stays available until the end of the period you have paid for.

How to ask

Email alex@ahaiautomation.com from the office admin's address with the company name. Refunds go back to the original payment method within 10 working days.

Consumers

PinMap is not sold to consumers. If you are an individual buying for personal use, please do not sign up; contact us instead.

Alex to fill in before publishing: this policy assumes a 14-day money-back window on the first payment and no refund on renewals. Change the numbers if you want different terms; they are a commercial choice, not a legal requirement for business customers.